PackZen Partner Agreement
Version 2026-10 · Applies to all partners who register or accept jobs on PackZen.
1. Who this applies to
This agreement applies to every person or business that registers as a PackZen partner (movers, packing crews, drivers, vehicle owners and technicians) and accepts jobs through the PackZen crew app. Partners work as independent service providers, not as PackZen employees.
2. Jobs and acceptance
PackZen offers jobs through the crew app. You may accept or decline any offer. Once you accept a job, you commit to reaching on time with the agreed vehicle, crew and tools. If you cannot attend, tell PackZen at least 12 hours before (or immediately in an emergency) so the customer can be helped.
3. Payouts
You receive 90% of the job value shown in the crew app; PackZen keeps 10% as its platform fee. Your Earnings tab shows your share, cash you have collected and amounts paid to you. Payouts are made to your registered bank account or UPI, normally once a week. Cash or UPI you collect directly from a customer is your money already received and is adjusted against your payout.
4. Customer payments
Collect only the balance shown in the crew app — never more, never in advance of the job. Record every collection in the app. Do not ask customers for tips, extra charges or payments outside the app; any extra work must be added by PackZen first.
5. Completing a job
A job is complete only when you enter the customer's completion code in the crew app after the work is done. Never ask for the code before the job is finished. Jobs marked complete without a valid code are not paid until PackZen verifies them.
6. Care, damage and claims
Handle every item with care: wrap furniture and appliances, keep fragile items upright and follow society rules for lifts and gate passes. If anything is damaged, take photos immediately, tell the customer honestly and inform PackZen before leaving. PackZen handles customer claims. Where a review shows damage was caused by negligence, PackZen may recover a fair part of the cost from your payouts after discussing it with you.
7. Cancellations and no-shows
Repeated late cancellations or not turning up for accepted jobs harm customers. PackZen may pause offers to, or deactivate, partners with repeated no-shows.
8. Conduct and safety
Be polite and professional, carry your ID, do not smoke or drink on the job, and follow traffic and safety rules. Harassment, theft, abuse or unsafe behaviour leads to immediate deactivation and may be reported to the police.
9. Documents and vehicles
Keep your Aadhaar, PAN, vehicle RC, insurance and driving licence valid and up to date in your profile. Vehicles used for jobs must be roadworthy and legally permitted to carry goods.
10. Customer data
Customer names, phone numbers and addresses are shared only so you can do the job. Do not save, share or use them for anything else, and do not contact customers after the job except through PackZen.
11. Ending the partnership
You can stop working with PackZen at any time by informing us. PackZen may deactivate a partner for breaking this agreement. Payouts for completed jobs up to that date are still settled.
12. Changes and contact
PackZen may update this agreement; partners will be told in the crew app before changes apply. Questions: call or WhatsApp 99450 95453 or email moveeasyblr@gmail.com. This agreement is governed by the laws of India, with courts in Bengaluru having jurisdiction.
By ticking “I agree” when registering, you accept this agreement. Your acceptance date and version are recorded with your application.