Privacy Policy
PackZen respects your privacy. This policy explains what data we collect, how we use it, and your rights over it. We comply with India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Data We Collect
When you create an account:
- Name, email address, phone number
- Password (stored encrypted — we never see it in plain text)
When you make a booking:
- Pickup and drop addresses
- Moving date, house type, items to be moved
- Photos of items you upload
- Payment information (processed by Razorpay — we do not store card details)
When you request a callback or chat with the PackZen assistant:
- Your name, mobile number, the service you need, area/pincode, preferred date and any notes you add
- The questions you type into the assistant, so it can answer and so our team can follow up if you ask for a human
Automatically collected:
- Device type, browser, IP address
- Pages visited and time spent (via Firebase Analytics)
- Location (only when you click "Use my current location" — not tracked in background)
2. How We Use Your Data
- To confirm and fulfil your booking
- To assign a driver and coordinate your move
- To send booking confirmations, status updates via WhatsApp/SMS/email
- To process payments and issue GST invoices
- To improve our services and resolve disputes
- To send promotional offers (only if you opt in)
3. Data Sharing
We share your data only with:
- Assigned driver: Your name and phone number (so they can contact you)
- Razorpay: Payment processing (their privacy policy applies)
- Firebase (Google): Database, authentication, and hosting
- Google Maps: Address autocomplete and distance calculation
- MSG91: SMS notifications
- Brevo: Transactional emails (booking confirmations, account emails)
We share only what each provider needs to do its job, and each provider is bound by its own privacy and security terms.
4. Data Retention
- Account data: Retained until you delete your account
- Booking records: Retained for 7 years (required for GST compliance)
- Chat messages: Retained for 6 months after delivery
- Callback requests and enquiries (leads): Retained for 12 months, then deleted unless they became a booking
- Photos uploaded: Retained for 3 months after delivery
5. Your Rights
You have the right to:
- Access all data we hold about you — email us at moveeasyblr@gmail.com
- Correct inaccurate data — update via your profile in the app
- Delete your account and data — email us with subject "Delete My Data"
- Opt out of marketing — uncheck email/SMS preferences in your profile
- Data portability — request a copy of your data in a readable format
We will respond to all data requests within 30 days. These rights include those available to you under India's Digital Personal Data Protection Act, 2023, including withdrawing consent you have given us and nominating someone to exercise your rights on your behalf.
6. Cookies
We use minimal cookies and browser storage for authentication (keeping you logged in), preferences, and to remember how you first reached our website (for example a Google search or an ad link) so we can tell which of our marketing works. We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser, but this will prevent you from staying logged in.
7. Security
- All data is transmitted over HTTPS (TLS 1.2+)
- Passwords are hashed using Firebase Auth (bcrypt)
- Database access is restricted via Firestore security rules
- Payment data never touches our servers — processed entirely by Razorpay
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect data from minors. If you believe a minor has created an account, contact us and we will delete it immediately.
9. Contact for Privacy
For any privacy-related concerns, data requests, or to report a data breach:
- Email: moveeasyblr@gmail.com
- WhatsApp: +91 99450 95453
- Address: HSR Layout, Bangalore — 560102, Karnataka, India